Privacy Policy

1. Introduction

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Bildsimple, Inc. ("Bildsimple," "we," "us," or "our") operates an end-to-end roofing platform that connects homeowners with licensed roofing contractors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or communicate with us.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our platform. Bildsimple does not sell, rent, or share your personal information with third parties for marketing purposes. Ever.

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2. Information We Collect‍

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We collect the following types of information:

• Personal identifiers: Name, email address, phone number, and property address provided when requesting a quote or creating an account.
  
• Property information: Property address, roof measurements (collected via satellite/aerial imaging), photos, and project details.
  
• Communications: SMS messages, emails, and in-app messages exchanged between you and Bildsimple or your assigned project consultant.
  
• Usage data: Pages visited, features used, device type, browser type, and IP address.
  
• Consent records: Records of your consent to receive SMS communications, including timestamp, IP address, and the consent language presented.
  
• Transaction data: Quote details, signed contracts, payment information (processed securely through third-party payment processors), and warranty records.

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3. SMS Communications & Text Messaging

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Your SMS Consent Rights:

• You must actively opt-in to receive SMS messages from Bildsimple. Consent is never pre-checked or assumed.
  
• You may opt out at any time by replying STOP to any message.
  
• Reply HELP to any message for assistance.
  
• Message and data rates may apply depending on your carrier plan.
  
• Message frequency varies based on your project stage — typically 2–8 messages per week during active projects.
  
• Opting out of SMS will not affect your ability to use the Bildsimple platform.
  

When you provide your mobile phone number and consent to SMS communications, Bildsimple may send you the following types of text messages:

• Quote delivery and pricing updates
  
• Appointment reminders and scheduling confirmations
  
• Permit status updates
  
• Material delivery notifications
  
• Installation scheduling and weather-related rescheduling
  
• Inspection scheduling and results
  
• Warranty confirmation and documentation
  
• Project milestone updates
  

We do not use your phone number for marketing or promotional messages unless you separately consent to marketing communications. Project-related updates are transactional, not marketing.

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4. How We Use Your Information

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We use the information we collect to:

• Generate accurate roofing quotes using your property address and aerial measurements
  
• Coordinate your roofing project from quote through installation and warranty
  
• Communicate with you via SMS, email, and in-app messaging about your project
  
• Process and fulfill signed contracts
  
• Schedule inspections, material deliveries, and installation crews
  
• Manage permit applications across jurisdictions
  
• Improve our platform, services, and customer experience
  
• Comply with legal obligations
  

5. How We Share Your Information

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We do not sell your personal information. We may share your information with:

• Licensed roofing contractors: Assigned to your project to complete the installation. They receive only the project-specific information needed to do their work.
  
• Inspection partners: Third-party inspectors who conduct pre- and post-installation inspections on your behalf.
  
• Material suppliers: For the purpose of ordering and delivering materials to your project site.
  
• Service providers: Including cloud hosting, communications (SMS/email), payment processing, and document signing — all under data processing agreements.
  
• Legal or regulatory authorities: When required by law, court order, or to protect our legal rights.
  

6. Data Retention

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We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account data: Retained for the life of your account plus 3 years after closure
  
• Project records and communications: 7 years (for warranty and liability purposes)
  
• SMS consent records: 4 years from the date of consent or last interaction
  
• Financial records: 7 years as required by law
  

7. Your Rights & Choices

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Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
  
• Correction: Request correction of inaccurate information
  
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
  
• Opt-out of SMS: Reply STOP to any text message at any time
  
• Opt-out of email: Click unsubscribe in any marketing email
  

To exercise these rights, contact us at privacy@bildsimple.com.

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8. Data Security

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We implement industry-standard security measures to protect your information, including encrypted data transmission (TLS), encrypted data storage, access controls, and regular security assessments. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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9. Third-Party Services

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Our platform uses the following categories of third-party services, each subject to their own privacy policies:

• Cloud infrastructure (Amazon Web Services)
  
• SMS communications (Twilio)
  
• Email communications (Amazon SES)
  
• Aerial measurement data (EagleView)
  
• Document signing (DocuSeal)
  
• Payment processing (Stripe)
  

10. Children's Privacy

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Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at privacy@bildsimple.com.

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11. California Privacy Rights (CCPA)

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If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of personal information. Bildsimple does not sell personal information. To exercise your CCPA rights, contact privacy@bildsimple.com.

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12. Changes to This Policy

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We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

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13. Contact Us

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If you have questions about this Privacy Policy or our privacy practices, please contact us:

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Email: admin@bildsimple.com

Mail: Bildsimple, Inc., Attn: Privacy, 2810 N Church St PMB 286275 Wilmington, Delaware 19802-4447‍

Phone: 1-844-245-3277